Privacy Policies

The privacy and confidentiality of our customers are very important to us as such we treat every information collected on our website with every sense of responsibility.

Minimal personal information are required  and are collected just for correspondence reasons and understanding our customers preferences.
Information collected are therefore used to improve and process our customers orders.

The information will not be released to a third party  but  customers products deigns can be referenced to improve prospects e experience.
Only in the case of requirements by law on issues bothering on national and social threat, can information be released.

We will not hesitate to remove any customers detail from our data base upon request, you can make such request via email; info@dotcreationng.com

Products availability is confirmed because not all products online are in store
For  orders and preorders, products specifications are chosen and agreed before payment.

Full payment including delivery is made before products are dispatched for delivery.

Delivery is made within 2 -5 working days after payment confirmation for products available in store. Preorder products will be processed and delivered as agreed.

Orders can be canceled within 24 hours and full refund made within 2 – 5 working days. Products bought can be returned within 7 days and refunds made within 14 working days provided the products were not used and it is still in best conditions.

Products bought and used because of public safety cannot be returned

1.  Select the product(s)
2. download/ screenshot the picture
3. Send the picture through whatsapp link/email/chat link to confirm product availability and specifications
4.  Place order/preorder
5.  Proceed to check out
6.  Make direct transfer to the company’s account
Bank Name: EcoBank
Account Number: 1702000801
Account Name: Dot Creation
7.  Payment is confirmed
8.  Order is proceeded an sent within 2-5 working days for products in store.